Our Guarantee & Warranty - Kestrel Air Duct Marietta

The Kestrel Air Duct Marietta Guarantee

Every job we do in Marietta runs under the Kingswell Guarantee, the same written standard we’ve applied since 2004. Before a single vent cover comes off, you have a written price in your hands. Before we load any equipment back on the truck, you get the guarantee in writing too. If the work falls short within the guarantee period, we return and make it right at no charge. That’s not a promotional offer or a seasonal special. It’s a standing commitment that has governed every visit since Dale Whitmore opened this shop, and it doesn’t change based on the size of the house, the time of year, or how busy the schedule is.

Call (762) 533-6494

What’s Covered

• Written pricing before work begins. The price is in your hands before a single vent is touched, and it’s the price you pay – no door-step revisions, no “discovered” add-ons once the equipment’s in the hallway.
• Workmanship on the cleaning itself. If the cleaning falls short of the standard we promised within the guarantee period, we return and redo the work at no charge. That’s the 365-Day Done Right Promise, documented in writing on every single job.
• Parts and materials handling. If we recommend a replacement component and it fails within the guarantee window, you get a free second visit to address it. That’s included in writing, not extended as a courtesy at the company’s discretion.
• On-time arrival within the window we gave you. When you book with Kestrel Air Duct Marietta, we give you a defined arrival window. We show up in it. If we don’t, that’s on us, and the Kingswell Way has a clear path for making it right.
• Professional equipment on every job. Rotobrush rotary brush systems dislodge debris at the duct wall, Nikro negative-pressure units pull contaminants out, and Abatement Technologies HEPA filtration keeps loosened particles out of your living space during cleaning. Real tools, not box-store shop vacs.
• A clean job site when we leave. The Kingswell Way is explicit: leave the place cleaner than we found it. Drop cloths down, shoe covers on, and a final walkthrough before we pull out of the driveway.
• Background-checked, uniformed technicians. The person in your home is who we said they’d be. We screen every technician before they ever put on a Kestrel uniform, and we stand behind the people we send into Marietta homes.

Our Satisfaction Promise

If you’re not satisfied with the work, we want to hear about it the same day you notice it. Call us at (762) 533-6494, and a live person answers – 24/7, not a voicemail queue or an automated system. Explain what fell short. We’ll review the job against the written standard we gave you, and if the work didn’t meet that standard, we return and fix it at no charge within the guarantee period. That’s the 365-Day Done Right Promise in plain terms: it’s not about arguing over who’s responsible. It’s about a written commitment that says if we didn’t do it right, we make it right. Dale Whitmore set that standard when he founded this company under the Kingswell family in 2004, and it’s the same standard applied to every job from the start. The process for invoking it is simple – call us, describe the issue, and reference the written guarantee you received at the time of service. We handle the rest.

Licensed & Insured Backing

Paperwork matters because it’s the only guarantee that survives after we leave the driveway. Kestrel Air Duct Marietta is licensed and insured, which means the work is backstopped by something more than a handshake. We’re insured and bonded, so if something goes wrong on a job, you’re not left holding the bag. A license means the company has met the state’s requirements to operate in Georgia. Insurance means the homeowner is protected if the unexpected happens. Combined with the written Kingswell Guarantee, it’s the real reason you can hire us with confidence. The written price, the written guarantee, and the licensed-and-insured backing are all part of the same promise: no surprises, no unprotected risk, no pointing fingers. Just a job done the way we said we’d do it, and the paperwork to back it up if we didn’t.

Written by Dale Whitmore, Owner at Kestrel Air Duct Marietta, serving Marietta since 2004.